The “Terminal” Effects of Service Failure on Airlines: Examining Service Recovery with Justice Theory.
نام
The “Terminal” Effects of Service Failure on Airlines: Examining Service Recovery with Justice Theory.
زبان اثر
انگلیسی
شناسگر
10.1177/0047287516684979 (شماره مدرک)
10.1177_0047287516684979 (importid)
تاریخ انتشار
2018 0
قالب (کتاب)
کتاب