The Role of Airline Travelers' Pre-Recovery Emotions during the Service Recovery Process.
نام
The Role of Airline Travelers' Pre-Recovery Emotions during the Service Recovery Process.
زبان اثر
انگلیسی
شناسگر
10.1080/10548408.2014.948656 (شماره مدرک)
10.1080_10548408.2014.948656 (importid)
تاریخ انتشار
2015
قالب (کتاب)
کتاب