The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance.
پدیدآورنده
نام
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance.
زبان اثر
انگلیسی
شناسگر
10.1016/j.tourman.2016.07.020 (شماره مدرک)
10.1016_j.tourman.2016.08.015 (importid)
تاریخ انتشار
2017
قالب (کتاب)
کتاب