Switching intention model development: Role of service performances, customer satisfaction, and switching barriers in the hotel industry.
شناسگر
10.1007/s00334-015-0548-5 (شماره مدرک)
10.1016_j.ijhm.2010.11.006 (importid)
تاریخ انتشار
2011
قالب (کتاب)
کتاب