کتابخانه دیجیتال دانشگاه هنر اصفهان | In-flight NCCI management by combining the Kano model with the service blueprint: A comparison of frequent and infrequent flyers.

In-flight NCCI management by combining the Kano model with the service blueprint: A comparison of frequent and infrequent flyers.

پدیدآورنده

نام

In-flight NCCI management by combining the Kano model with the service blueprint: A comparison of frequent and infrequent flyers.

زبان اثر

انگلیسی

شناسگر

10.1016/j.tourman.2018.06.034 (شماره مدرک)

10.1016_j.tourman.2018.06.034 (importid)

ناشر

تاریخ انتشار

2018 0

قالب (کتاب)

کتاب