کتابخانه دیجیتال دانشگاه هنر اصفهان | Customer complaints and organizational responses: the effects of complainants' perceptions of justice on satisfaction and loyalty.

Customer complaints and organizational responses: the effects of complainants' perceptions of justice on satisfaction and loyalty.

پدیدآورنده

نام

Customer complaints and organizational responses: the effects of complainants' perceptions of justice on satisfaction and loyalty.

زبان اثر

انگلیسی

شناسگر

10.1016/j.ijhm.2004.12.008 (شماره مدرک)

10.1016_j.ijhm.2004.12.008 (importid)

ناشر

تاریخ انتشار

2006

قالب (کتاب)

کتاب