CRITICAL INCIDENTS IN TOURISM: FAILURE, RECOVERY, CUSTOMER SWITCHING, AND WORD‐OF‐MOUTH BEHAVIORS.
نام
CRITICAL INCIDENTS IN TOURISM: FAILURE, RECOVERY, CUSTOMER SWITCHING, AND WORD‐OF‐MOUTH BEHAVIORS.
زبان اثر
انگلیسی
شناسگر
10.1080/10548400902864800 (شماره مدرک)
10.1080_10548400902864800 (importid)
تاریخ انتشار
2009
قالب (کتاب)
کتاب