کتابخانه دیجیتال دانشگاه هنر اصفهان | When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation.

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When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation.

پدیدآورنده

Wan.

نام

When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation.

زبان اثر

انگلیسی

شناسگر

10.1016/j.ijhm.2010.07.004 (شماره مدرک)

10.1016_j.ijhm.2010.07.004 (importid)

ناشر

Science Direct

تاریخ انتشار

2011

قالب (کتاب)

کتاب

مشاهده شیء/اثر

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