The impact of employee behaviour on customers' service quality perceptions and overall satisfaction.
نام
The impact of employee behaviour on customers' service quality perceptions and overall satisfaction.
زبان اثر
انگلیسی
شناسگر
10.1057/thr.2008.35 (شماره مدرک)
10.1057_thr.2008.35 (importid)
تاریخ انتشار
2008
قالب (کتاب)
کتاب