کتابخانه دیجیتال دانشگاه هنر اصفهان | Monetary or nonmonetary compensation for service failure? A study of customer preferences under various loci of causality.

Monetary or nonmonetary compensation for service failure? A study of customer preferences under various loci of causality.

پدیدآورنده

نام

Monetary or nonmonetary compensation for service failure? A study of customer preferences under various loci of causality.

زبان اثر

انگلیسی

شناسگر

10.1016/j.tourman.2017.01.019 (شماره مدرک)

10.1016_j.ijhm.2015.01.006 (importid)

ناشر

تاریخ انتشار

2015

قالب (کتاب)

کتاب