Managing customer citizenship behaviour: The moderating roles of employee responsiveness and organizational reassurance.
نام
Managing customer citizenship behaviour: The moderating roles of employee responsiveness and organizational reassurance.
زبان اثر
انگلیسی
شناسگر
10.1007/s10816-011-9126-z (شماره مدرک)
10.1016_j.tourman.2016.07.010 (importid)
تاریخ انتشار
2017
قالب (کتاب)
کتاب