Effects of Stability and Controllability Attribution on Service Recovery Evaluation in the Context of the Airline Industry.
نام
Effects of Stability and Controllability Attribution on Service Recovery Evaluation in the Context of the Airline Industry.
زبان اثر
انگلیسی
شناسگر
10.1080/10548408.2014.889642 (شماره مدرک)
10.1080_10548408.2014.889642 (importid)
تاریخ انتشار
2014
قالب (کتاب)
کتاب