Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective.
نام
Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective.
زبان اثر
انگلیسی
شناسگر
10.1016/j.tourman.2018.06.013 (شماره مدرک)
10.1016_j.tourman.2018.06.013 (importid)
تاریخ انتشار
2018 0
قالب (کتاب)
کتاب