Development and validation of the customer empowerment scale in hotel service recovery.
نام
Development and validation of the customer empowerment scale in hotel service recovery.
زبان اثر
انگلیسی
شناسگر
10.1080/13683500.2012.699511 (شماره مدرک)
10.1080_13683500.2012.699511 (importid)
تاریخ انتشار
2013
قالب (کتاب)
کتاب