کتابخانه دیجیتال دانشگاه هنر اصفهان | Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction.

Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction.

پدیدآورنده

نام

Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction.

زبان اثر

انگلیسی

شناسگر

10.1177/1467358415613409 (شماره مدرک)

10.1177_1467358415613409 (importid)

ناشر

تاریخ انتشار

2017

قالب (کتاب)

کتاب