A novel framework for customer-driven service strategies: A case study of a restaurant chain.
نام
A novel framework for customer-driven service strategies: A case study of a restaurant chain.
زبان اثر
انگلیسی
شناسگر
10.1016/j.culher.2012.11.003 (شماره مدرک)
10.1016_j.tourman.2013.09.003 (importid)
تاریخ انتشار
2014
قالب (کتاب)
کتاب